The Security Guard will be completing security-related duties that come with working at the casino and is responsible to keep the company property and assets safe and protected and Secure, along with giving amazing customer service to the patrons. The guard also will be supporting the security supervisors in various security duties and responsibilities. 

Responsibilities and Duties: 

Promotes positive customer service in and around the Casino. 

Answers inquiries and assist patrons when and where possible. 

Maintains constant vigilance to ensure the safety of both patrons and staff. 

Actively communicates with team members and on-shift supervisorsto identify and supply information regarding suspicious activities,individuals, and/or misconduct. 

Actively participates in the removal of individuals deemed undesirable, disruptive and/or underthe influence. 

Escorts of patrons and staff to and from the Casinoupon request. 

Implements fire alarm, bomb threat orrobbery protocols, including full evacuation. 

Responds to security incidents or medical emergencies in a timely fashion. 

Ensures table boxes are distributed to appropriate tables, and boxes have been properly reset and locked by count room staff. Completed once in the evening after the close of table games and once by morning staff, before the casino opens, to prevent mishaps during the table box pull. 

Adheres to good OH&S practices. 

Ensures all irregular, unusual,suspicious,or illegal activities are controlled and reported. 

Ensures the accurate and neat recording of all activities in the appropriate logs and reports. 

Safeguards all confidential information and exercise due care to prevent its improper disclosureor use. 

Maintains and promote good public relations and communications with the Casino's patrons and staff. 

Complies withall company rules, regulations, policies, and procedures. 

Ensures all money and chips are safe. 

Completes incident reports as needed. 

Execute duties in a positive and a professional manner. 

Other duties as assigned. 

Seasonal Responsibilities and Duties: Environment Maintenance 

Use assigned PPE and tool to regularly remove snow and ice from patron building access areas. 

Monitoring inclement weather and adhering to a “clearing” schedule or as directed. 

Remove snow and ice from patron entrance area as needed due to inclement weather. 

Education and Experience: 

1 – 3 years of security experience preferred 

1 – 3 years of customer service experience required 

AGLC Gaming Registration Number  

Clear Criminal Record Check 

AGLC Certifications: 

ProTect 

ProServe 

Reelfacts  

AGLC Deal Us In Phase 1 and 2 

Anti-money Laundering 

Standard Level First Aid Level C with AED 

Alberta Security License considered an asset 

Skills and Abilities: 

Proficient in the English Language (written and oral). 

Must have excellent communication skills. 

Previous experience or training in security would be an asset. 

Knowledge of Microsoft Office would be an asset. 

Trainingin conflict de-escalation and resolutionwould be an asset. 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Professional demeanor and ability to approach situations in a tactful manner.  

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Ability to respond quickly to urgent situations. 

Work Conditions and Physical Requirements: 

Walk/stand/sit – Must be able to walk/stand/sit throughout much of the shift throughout all outlets of the Casino. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps. 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure. 

Ability to restrain individuals and/or be involved in physical altercations. 

Ability to operate snow removal devices 

Responsibilities and Duties: 

•Pays out Jackpots and Cancel Credits.

• Processes and payouts of TITO and VLT Tickets.

• Performs minor maintenance of slot machines including paper outs, bills, and ticket jams.

• Provides outstanding customer service.

• Is familiar with basic operations of each game and help and information to guests regarding game rules

and casino rules.

• Ensures duties are performed in accordance with AML Policies and procedures and Prize Disentitlement

Policies

• Assists in the overall cleanliness of the Casino (IE pushing in chairs, picking up glasses and throwing away

trash)

• Is knowledgeable with marketing and promotions.

• Promotes the brand.

• Promotes Winner’s Edge and the property player’s loyalty card.

• Issues floats to other departments.

• Reconciles daily paperwork to ensure balancing and proper cash handling.

• Provides assistance and information to patrons regarding game rules and casino rules.

• Sells and/or redeems lottery tickets.

• Exchanges bills and/or coin with customers and F&B staff.

• Other duties as assigned.

Education and Experience: 

• High school or equivalency

• AGLC Gaming Registration Number

• Clear Criminal Record Check

Skills and Abilities: 

• Professional demeanor and ability to approach situations in a tactful manor.

• Ability to work calmly under pressure and treat others with respect regardless of their status or position.

• Accepts responsibility for own actions.

• A passion for providing excellent customer service and full alignment with the organizations vision.

Job Requirements:

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of

work will be based on operational needs.

• Knowledge of AGLC Terms & Conditions and Operating Guidelines.

• Professional demeanor and ability to approach situations in a tactful manner.

• Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Work Conditions and Physical Requirements:

• Walk/stand – Must be able to walk/stand throughout much of the shift.

• Use of hands/fingers – must be able to use both hands to open machines and boxes on a repetitive basis.

• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions

frequently communicates with employees throughout the entirety of the shift. Must be able to exchange

accurate information and professionalism in these situations.

• Works in an indoor, fast-paced environment.

• Advanced attention to detail.

• Ability to work well under pressure.

• Frequent bending, crouching, lifting, pulling, pushing, twisting, stretching, and turning.

Reporting to the F&B Leadership team, the Bartender is an ambassador for the exceptional service and cuisine to our guest experience, including the various outlets within the Casino. The Bartender is responsible for preparing and serving beverages to guests while following Alberta Gaming, Liquor and Cannabis guidelines.  The Bartender will provide personal attention and knowledge of our outstanding Food and Beverage offerings to ensure our guests feel unique, welcome, and valued.

Responsibilities and Duties:

• Consistently offers professional, friendly, and engaging service.
  
• Assists guests regarding menu items in an informative and helpful way.
• Follows outlet policies, procedures, and service standards.
• Provides responsible liquor service and communication with servers.
• Ensures bar cleanliness and presentation.
• Follows all safety and sanitation policies when handling food and beverage.
• Assists Food & Beverage management team with stocking as requested.
• Assists in transporting food, beverage, and other items to and from the kitchen.
• Ensures timeliness and accuracy of drinks for other team members.
• Ensures that all drink orders from servers are accurately rung into the POS.
• Other duties as assigned.

Education and Experience:

• Minimum of 2 years of F&B experience is required.
  
• Proserve and Reel Facts Certification from AGLC.

Skills and Abilities:

• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Highly responsible and reliable.
• Follows all safety and sanitation policies when handling food and beverage.
• Consistently offers professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Professional demeanor and ability to approach situations in a tactful manner. 
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• A passion for providing excellent service and full alignment with the organization’s vision.

Job Requirements:

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
• Knowledge of AGLC Terms & Conditions and Operating Guidelines.
• Knowledge and ability to clearly explain operating house rules to guests and employees.

The line cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and employees, and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer.

Responsibilities and Duties:

Consistently offers professional, friendly, and proactive guest service while supporting fellow employees.

Prepares and services all food items for a la carte menus according to restaurant recipes and standards.

Actively shares ideas, opinions, and suggestions in daily shift briefings.

Maintains proper rotation of product in all coolers to minimize wastage/spoilage.

Takes and records temperature of food and food storage areas, such as refrigerators and freezers.?

Ensures storeroom requisitions/orders are accurate.

Has full knowledge of all menu items, daily features, and promotions.

Ensures the cleanliness and maintenance of all work areas, utensils, and equipment.

Follows kitchen policies, procedures, and service standards.

Follows all safety and sanitation policies when handling food and beverage.

Assists Food & Beverage management team with stock-take as requested.

Assists in transporting of food, beverage, and other items to and from the kitchen.

Assists kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods.

Attends Department meetings as requested.

Other duties as assigned.

Education and Experience:

Casino, hotel, or resort experience preferred, but not required.

3-5 years experience in kitchens and/or cooking is required.

Basic food safety required.

Skills and Abilities:

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, always remaining calm and courteous.

Highly responsible and reliable.

Follows all safety and sanitation policies when handling food and beverage.

Consistently offers professional, friendly, and engaging service.

Follow outlet policies, procedures, and service standards.

Professional demeanor and ability to approach situations in a tactful manner.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

A passion for providing excellent service and full alignment with the organization’s vision.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Knowledge and ability to clearly explain operating house rules to guests and employees.

Work Conditions and Physical Requirements:

Walk/stand – Must be able to walk/stand throughout much of the shift.

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.

Ability to handle using a wok frequently.

Occasional kneeling, pushing, and pulling.

Occasional ascending or descending ladders, stairs, and ramps.??

Frequent lifting and carrying up to 50 lbs.

Works in an indoor, fast-paced environment.

Advanced attention to detail.

Ability to work under pressure.